Política de envio

Shipping Policy

Your orders are shipped from France. We try our very best to prepare your order as quickly as possible. Depending on which country you are based in, we aim to ensure that you receive it within a minimum of 5 working days and a maximum of 12 working days (see table below). You can track your order on the courier’s website with your shipment number which is sent by email. Please note that delays are possible and we thank you for your patience. 

Please note that Anchor declines all responsibility for the extension of delivery times due to the courier, particularly in the event of loss of products, bad weather and strikes. Therefore, the delivery times shown above are given as an indication only.

If you are not at home
If you are not at home when your order arrives, the driver will leave a note to let you know where and how to collect your parcel. 

Delivery Costs & Estimated Times

Country Price Timing
UK £4.95 5-12 working days
France € 4.95 (€3.95*) 5 working days
Italy € 4.95 5 - 8 working days
Spain € 4.95 5 working days
Portugal € 4.95 8 working days
Germany € 4.95 5 - 8 working days

*€3.95 in France if collecting from a pick up point.

We offer FREE delivery on purchases of £35/€40 or more.

UK Orders over £135
If the net value of your order is above £135, customs rule and normal VAT will apply in Great Britain. Therefore, your carrier will get in touch with you to collect these customs charges once your package arrives in the UK.

Late delivery
In the event of a delay in delivery of more than 30 days you can request to cancel your order with a full refund (goods and shipping costs). To do so, you just need to inform us by sending a registered letter with acknowledgement of receipt to the following address, specifying your references (customer number and order number):

Anchor Internet Customer Service
5, Avenue de Suisse - BP 189
68314 ILLZACH Cedex, France

We will refund your order within a maximum of 14 days and by the same method of payment chosen at the time of ordering.

Please see our Terms & Conditions for more information.