Instructions for Cancellation & Cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for Cancellation
Right to Cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (+44 (0)1484 668 200) of your decision to cancel this contract by a clear statement (e.g. by a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the withdrawal period has expired.
Digital patterns ordered from our online store can automatically be found in your pattern library as soon as the purchase is complete. You can find your pattern library by clicking on your username in the top right hand corner of the web page and then selecting 'My Patterns.'
We are unable to accept returns of digital patterns or booklets once downloaded, unless there is a fault. In the case of a fault with digital pattern downloads, please contact us at firstname.lastname@example.org, within 30 days of purchase. It is your responsibility to download the pattern(s) and check them for faults within this period. We will not be able to issue a refund after this time.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement, without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiration of right to cancel
The right to cancel ceases to be available , if we have started performance of the contract after you have given express consent that we start performance of the contract before the end of the cancellation period, and you have acknowledged to us that by giving your consent your right to cancel the contract will be lost, once performance of the contract has started.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the
following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date (*) Delete as appropriate
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