How can I order on your website?

Here is how to place your order:

Choose a product category from the navigation menu or use the search bar to find a specific product.

Once you have clicked on the product, select the colour, size etc. Then click "Add to basket".

When you have finished adding your products, you can finalise your order. Click on the shopping cart icon in the top right-hand corner, and "Continue to checkout". Then log into your account.

When you finalize your order, enter your address and payment information, and select a delivery method to complete your purchase. Once you have placed your order, you will receive a confirmation email. Your order will be carefully prepared and sent by our Anchor team.

We advise you to check your order as well as your postal details before validation. Once the payment by credit card has been validated, we can unfortunately no longer modify your order.

How long do I have to wait until I receive a response from the Anchor Customer Service Team?

We aim to respond to emails as quickly as possible, within 48 to 72 hours. However, during busy periods, it may take a little longer. If you do not hear back from us within 5 days, please contact us again.

How do I unsubscribe from your email newsletters?

You can unsubscribe at any time, via the link at the bottom of each of our emails.

How can I get advice on a particular pattern?

Please fill in our contact form for help,
specifying the pattern reference and as many details as possible about your problem. The more information you share, the more we can help you.

How to order a specific batch number of a thread?

Do you need a specific batch number? Please contact us in advance via our contact form to inform us of the desired batch number. We will then check with our order preparation department to see if it is still available. If you place an order without contacting us first, we cannot guarantee the delivery of the correct batch number.